Furious

What a Wow after so many years with this company ......i was ****** on the 3 Nov 2021 and two of my phones were taken including Bank cards and cash ,when i put in a claim they told me i have unspecified items covered and with phones i was supposed to specify therefore my claim for phones is declined i told the women to go and retrieve the voice recordings because i remember very well when i spoke with the consultant in 2019 asked she asked if i was still using my Samsung S3 i said no and i updated with what i was currently using....she further told me that my bag together with the money that i had is less than R1000 and since i have to pay an access of R1200 is useless for her to give me the R500,and i told her to please go and listen to the records before she declines my claim and secondly she didn't even bother asking how much was my bag she just assumed, still waiting for their call.....Money claim she said they can only refund if it was ****** inside my house like really what do we use bags for and what goes to the hand bags is it not cell phones and money ,,,,,they debit monthly with no issues but when its time for us to claim in that unfortunate event they find any excuses not to pay..i pay such insurance for peace of mind but pitty they just add to my stress