Frustration and Poor Service

My car had dents as a result of hailstorm. Windscreen, headlight and body damaged. Auto and General entrusted the work to be fixed by Global Hail Solutions and Auto Magic Pmb. My car was checked in on the 29th of January, on the 18th of March I was asked to come and take the car. I didn't take my car, there were new dents on the driver door as if someone opened the door against the wall, even the handle had a paint removed. I asked the lady what happened she said she didn't know but they have pictures. I asked her to show me the pictures they have from when the car was first brought to them, she told me their camera is not clear so I must tell her what I am not happy with, I did. Paint work was amateurish, some parts of the roof seemed like it was painted but the other was polished, the body was sand papered and they forgot to paint, there were some drips of liquid that I couldn't remove on the front, there were rings on the body as a result of markings (where dents were to be fixed), those rings were not painted but polished and you could see them since they are different colors altogether. I have been calling Auto & General to assist since the 19th. I was told Raj (Assessor) would call me on the same day latest the following day. He never did, I called again Mkhanyiseli Mwaku, escalated the matter no assistance from Raj. On the 22nd, Chantelle Jacob's escalated this matter again no assistance. On the 27th Thabo escalated again, even pushed for Raj to talk to me, didn't spend even 30seconds on the phone he said he was going to call he didn't. On the 28th I spoke with Nobuhle, Thabo and Kurt David's who told me to expect a call on the 2nd of April, no call. So I called on the 3rd no help. My car is with the garage and judging from the work that was done I doubt the insurance sent my car to an Audi approved place.