Frustrating app and interaction options***

I'm reminded repeatedly to do my inspection of the vehicle. I've phone Auto & General explaining to them during this week, that the information in their app is incorrect. The app shows me as the regular driver, not my wife. I try to change the details, BUT why can't I change the ID number??? This is useless!!! I then phoned Auto & General to change the details, which the assistant did, but I still get reminders and the request in my app still has the same details. I've send a call me back yesterday via the app, bit no one has called me back yet! I CAN'T DO THE INSPECTION, BECAUSE I HAVE TO CLICK THAT "THE INFORMATION IS CORRECT", while it is not! I've send a call me back again this morning and hope someone WILL call back. The most frustrating part is this! Nowhere is there an email where I can nicely explain and add screenshots so the problem can be easily solved. There is email addresses for ***** and other stuff, but no where can I find one for basic feedback. How do I sort this out?