Frustrated with Auto & General’s Delays and Poor Claim Handling

I am very unhappy with the way Auto & General has handled my car warranty claim. My car is currently at the dealership with both a coolant pipe leak and an engine oil leak on the gasket. Instead of assisting me fairly and promptly, Auto & General has delayed the process and refused to cover the repairs, saying these issues are not covered under the warranty.

This has left me without a car for weeks, causing major inconvenience. Every time I follow up, I spend close to 30 minutes on hold just to speak to someone. To make matters worse, I’ve been told several times that the documents and photos I submitted were “not received,” even though I sent them multiple times.

The lack of urgency, poor communication, and unfair rejection of my claim are unacceptable. I pay for cover in good faith, expecting assistance when my car breaks down, but Auto & General has failed me when I needed them most.

I strongly urge Auto & General to take responsibility, improve their claim process, and treat customers with the respect and efficiency they deserve. At this point, I cannot recommend them to anyone.