1 reviews | Active since Mar 2023
Frustrated
I will not mention any names at this moment, so as I have taken a car warranty for my car. What I first decided to do was call on the 26th of April to ask if I can take in my car for repairs and if there is anything I need to know. What the agent advised was that I can take in my car then they would deal with the garage onwards. Which I then called the garage and arranged with them to bring in my car.
I then took in the car only to receive a call from the garage informing me that when they called auto and general they were told I have a waiting period, I was then shocked to hear that. Which I then called Auto and General to get a clarity. To cut short I have since been calling being told that someone will call me back as they have to listen to the recording. But nothing has happened even on the 14th of May I called the agent said he would call me back I am still waiting.
I really wonder if this is how we get ****** being taken from call to call with nothing coming up or being taken seriously.
Limpho
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Please kindly provide us with the policy number so we can assist further.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Please kindly provide us with the policy number so we can assist further.
Kind regards,
The Auto & General Team
I am not sure if this issue of my car will get sorted, then I get a call that the car will get sorted out. So then I contact the garage to inform them that things are coming right. Which then even the agent from Auto & General advised I should send the required quotation which I said they would be in contact with the garage through emails.
So today being the 20th May I get a miss call from Auto & General then I call back and ask to speak to the lady that's handling my claim. To then be informed my the gentleman that she is busy. I then go back and fourth with this guy on the phone telling me nothing can be done if the claim is rejected.
Which I said to him it can't be cause on the 26th April I was told the issue is covered but then I still asked him to ask the agent that's dealing with my claim to call me back. It's now 18:00 no call but I am not surprised cause the guy really didn't care.
I then sent an email to the agent dealing with my claim to advise her to listen to the recording once again and hear that I asked if the part is covered. No email response no call wow what kind of service is this from AUTO & GENERAL. I would never recommend anyone to Auto & General.
I am not sure if this issue of my car will get sorted, then I get a call that the car will get sorted out. So then I contact the garage to inform them that things are coming right. Which then even the agent from Auto & General advised I should send the required quotation which I said they would be in contact with the garage through emails.
So today being the 20th May I get a miss call from Auto & General then I call back and ask to speak to the lady that's handling my claim. To then be informed my the gentleman that she is busy. I then go back and fourth with this guy on the phone telling me nothing can be done if the claim is rejected.
Which I said to him it can't be cause on the 26th April I was told the issue is covered but then I still asked him to ask the agent that's dealing with my claim to call me back. It's now 18:00 no call but I am not surprised cause the guy really didn't care.
I then sent an email to the agent dealing with my claim to advise her to listen to the recording once again and hear that I asked if the part is covered. No email response no call wow what kind of service is this from AUTO & GENERAL. I would never recommend anyone to Auto & General.