Frustrated due to user unfriendly website and use of Language Preference

I have a policy with Auto and General have for 2 days been trying to make a claim for a burglary I had. The website is so user unfriendly that it does not allow you to make a claim. Eventually I phoned ********** 124 and was told sorry that I was through to the Afrikaans section they will transfer me to the English section (Shock Horror), a lady comes on line and informs me that everyone is busy some will call me back. After 5 hours I decide to go back to the website to lodge a complaint, this did not work either. Later a young man calls me and could not pronounce my name and was surprised that I was English speaking, I lost it and refused to continue the conversation. I then asked if a claim form could be forwarded to me which I told could not be done. After trying their head office at 011 ********** to speak to someone in authority I was once again given the run around, as if their Management is so special that their clients mean nothing to them. So I still have not been able to lodge my claim. I challenge their Company Secretary or Managing Director to go online and lodge a claim or make a comment as see if it works.