CD
Ceanne D
1 reviews | Active since Sept 2016
06 Nov 2017, 14:05
FRUSTRATED CLIENT
on 10 October Durban was hit by a major storm. I called Auto and General at 7.30pm logging a claim and listing all my problems. an assessor was sent out one week later even though i complained about a hole in my roof and ceiling. it rained for a while after and i sat for one week without windows, a ceiling and a roof. Eventually and assessor came out and went through all the damages. 2 days later another assessor came out. I had to call everyday for 2 weeks to find out what the situation was and how far along was my claim. I could put on my alarm as the wind from not having windows and ceiling would trigger off the alarm. I eventually was told the repairers would contact me to set up an appointment. I asked for a list of what was approved and the agent from Auto and General told me all my complaints was approved. when the repairers started working on my house i went through the repairs with them as well and they advised me that certain things were not on their scope of things to do. so i called Auto and General once again to find out what the problem is. the reassured me that they were getting a leak detector out to see the leak and that my garage would be repaired as well. it is now another 2 weeks later. the repairers are apparently finished with my house but the best part is that my garage is not fixed, i still have a major leak and the repairers only fixed what was damaged on my roof. now i have one new barge board and one old. so one is plastic and one is wooden. i have one new plastic gutter and the other is a different material old one. my neighbour informed me that one old barge board was taken from the front of my house to replace the one at the back of my house. i have called and email Auto and General everyday since the storm and still nobody contacts me back. i have been promised everyday since the repairers apparently finished job that someone would contact me. now Auto and General are blaming the repairers and the repairers are blaming Auto and General and some are even blaming the assessor for not listing the garage and leak but in my initial report i mentioned the garage and the leak. I am not happy at all with the service received.
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Auto & General's replyOfficial
06 Nov 2017, 14:10Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Auto & General Team
Best regards,
Auto & General's reply06 Nov 2017, 14:10
Official
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Auto & General Team
Best regards,
CD
Ceanne D's updateReviewer Update
16 Nov 2017, 12:54So it has been 10 days since I posted on Hello Peter. I received a speedy response from Auto and General and another assessor was sent out 2 days later. He had a look at the where the leak is coming from and took measurements. He had a look at the window which was not repairs and he had a look at the garage which was not repaired and took pictures. After promising me a call soon, I have had to call Auto and General 4 times to find out what the situations is. And once again every call I am told someone will call me within the hour. It has been raining in Durban non stop for 2 days and the leaks are damaging my house. I was finally contacted today from the Repairers and they advised that they will repair my garage on saturday. But there is no mention of the window or the leak. The advised that they can only do what they are instructed to do. so again i call Auto and General and ask them to please advise as to what is going on. A very lovely polite lady is trying to assist me as she can see on the system the number of times i have called about the same enquiry. IF AUTO AND GENERAL ARE NOT GOING TO REPAIR MY LEAK THEY NEED TO HAVE THE DECENCY TO LET ME KNOW IT HAS BEEN DECLINED AND GIVE ME A GOOD ENOUGH REASON AS TO WHY IT HAS BEEN DECLINED. I am tired of getting told this person and that person or the assessor or the repairer or the agent is going to call me back. ARE YOU GOING TO REPAIR MY LEAK OR NOT. THE LEAK WAS REPORTED ON THE 10TH OCTOBER TOGETHER WITH ALL THE OTHER DAMAGES BUT TILL THIS DAY NOBODY HAS BOTHERED GETTING BACK TO ME ABOUT THE LEA****!!!
CD
Ceanne D's update16 Nov 2017, 12:54
Reviewer Update
So it has been 10 days since I posted on Hello Peter. I received a speedy response from Auto and General and another assessor was sent out 2 days later. He had a look at the where the leak is coming from and took measurements. He had a look at the window which was not repairs and he had a look at the garage which was not repaired and took pictures. After promising me a call soon, I have had to call Auto and General 4 times to find out what the situations is. And once again every call I am told someone will call me within the hour. It has been raining in Durban non stop for 2 days and the leaks are damaging my house. I was finally contacted today from the Repairers and they advised that they will repair my garage on saturday. But there is no mention of the window or the leak. The advised that they can only do what they are instructed to do. so again i call Auto and General and ask them to please advise as to what is going on. A very lovely polite lady is trying to assist me as she can see on the system the number of times i have called about the same enquiry. IF AUTO AND GENERAL ARE NOT GOING TO REPAIR MY LEAK THEY NEED TO HAVE THE DECENCY TO LET ME KNOW IT HAS BEEN DECLINED AND GIVE ME A GOOD ENOUGH REASON AS TO WHY IT HAS BEEN DECLINED. I am tired of getting told this person and that person or the assessor or the repairer or the agent is going to call me back. ARE YOU GOING TO REPAIR MY LEAK OR NOT. THE LEAK WAS REPORTED ON THE 10TH OCTOBER TOGETHER WITH ALL THE OTHER DAMAGES BUT TILL THIS DAY NOBODY HAS BOTHERED GETTING BACK TO ME ABOUT THE LEA****!!!