Frustrated client

On the 10th of october 2017 were hit by the Devestating storm in durban. I contacted my insurance company (auto and general), the agent said they will send out and assessor, he came through and done a quote.The next 2 days it rained, my roof was leaking and rain water was coming into my home, I contacted auto and general, was told they will get someone out to do a temp repair.The temp repair was on the 12 of october 2017, the same night it rained again and water was still leaking, I called auto and general back, was told they will send someone out again, which never happened.It gets better , auto and general give me a call and let me know they sending another person to come assess my property named amaan ('motor vehicle assessor'), he came to my property on the 15 th of october 2017 clearly stating that he is helping out as he is a motor vehicle assessor and not a home assessor.Amaan checked everything and left.It gets even better as I had to phone numerous times to find out the progress of my claim, to my amazement I was told another assessor was handling it MrR naidoo, he told me that he was awaiting for feedback from contractor and he did not put a price on the roof tiles, he was to call me back, which he did not.I called again with no joy.I asked to speak to manager and was told the manager will give me a call in 2 hours, it did not happen, eventually the manager(jenalda) called my wife and said to her that the claim is rejected because of the roof tiles being cracked due to wear and tear, my wife objected as it's not our fault but was told no matter what she says it's rejected, then eventually the manger said she will send out another assessor he willcheck the property again, it's been 2 weeks now with now reply, this is the worst customer service I have ever received, my home is leaking at other places now, my kids are writing exams and sleep in a room that leaks, if anything happens to my family I will hold auto and general responsible as they don't treat customers fairly, the service I got is pathetic to say the least ,extremely frustrated, why must I pay for the repairs as it is not my fault we had severe storm as auto and general is well aware of.