Frustrated and unhappy

Absolutely appalling service received from Auto and General as well as BSure Africa.

I sent a cancellation request for my insurance on the 22 Nov 2023, to date Im still doing follow-ups for this to be actioned and for my refund.

I’ve had countless calls with the consultants promising that this has been actioned, and to date, I’m still emailing them, following up

Each time the consultants call me, they expect me to start from scratch to explain the request!! How?? All calls I have had with them have been recorded and I have sent an email with my signed cancellation request letter and my license!

They asked me countless times which insurer Im moving to, and why, which I believe doesn’t concern them, but those conversations seem to be going into a black hole

This has been a frustrating experience, I must say