Frustrated and Disappointed Client

Had my vehicle written off on the 25th of September 2021, submitted the claim and everything went smooth. Had shortfall cover to complement my comprehensive insurance. On the 26th of November a month after the accident I submitted a claim to cover the shortfall. To this day the shortfall cover claim has not been finalized and aim still without a car which is really frustrating because I'm still liable for the installments on my vehicle it has been two months of paying for the car that has long been written off and to my demise I had disclosed all the information and sent all the required documents as requested by the claims consultants.