Frustrated and disappointed

It all went south on the day of the accident when my fellow colleagues that were driving behind me tried calling my insurance with my own phone and the call cut and had to buy airtime to call them☹️ Then a claim was processed first week of April we are in May The PS panelbeater since it took the car and I paid my access fee,there was no communication from there I called the insurance that there was no communication from the repairer and they called them,after it was said that they will communicate on whatsApp,I've been sending messages and there was no response,the frustrating part is that I use the car to go to work and it's been month 2 ,No one is saying anything,I need to call the insurance with my own airtime that even runs out.The worst service ever to receive from an insurance that prides itself to say they are the best To date I'm still waiting.... The excess recover part,I have shared the third party broker's number and email,on their end they say they haven't received anything,the way I made means to pay the excess sooner to have a smooth process,only to be disregarded as a customer