Frustrated

Limpho K’s reply 20 May 2025 at 18:08 Frustrated I am not sure if this issue of my car will get sorted, then I get a call that the car will get sorted out. So then I contact the garage to inform them that things are coming right. Which then even the agent from Auto & General advised I should send the required quotation which I said they would be in contact with the garage through emails.

So today being the 20th May I get a miss call from Auto & General then I call back and ask to speak to the lady that's handling my claim. To then be informed my the gentleman that she is busy. I then go back and fourth with this guy on the phone telling me nothing can be done if the claim is rejected.

Which I said to him it can't be cause on the 26th April I was told the issue is covered but then I still asked him to ask the agent that's dealing with my claim to call me back. It's now 18:00 no call but I am not surprised cause the guy really didn't care.

I then sent an email to the agent dealing with my claim to advise her to listen to the recording once again and hear that I asked if the part is covered. No email response no call wow what kind of service is this from AUTO & GENERAL. I would never recommend anyone to Auto & General.