Frustated and no communication

I submitted a claim last week Friday, and since then everything has been a drag from Auto and General. communication is entirely bad as i have to call and make follow ups all day. My car was collected yesterday at 10am i called the insurer at 11am only to be told my car is scheduled to be collected from where it was at the yard it was suppose to be towed to. I had to call 3 times yesterday about getting an assessment appoint for my vehicle and only received an sms around 4pm to be informed that my car had been received. Today again no communication i had to call to be told that my vehicle will be assessed next week Tuesday on the 5th. I'm stuck 300km from home being told i have to wait until next week Tuesday is really unfair. I have not even spoken once to my claims assessor. Biggest problem no COMMUNICATION!!! why do i need to call all the time to get update i don't even know the reason why my car will be assessed next week. I'm a new client and this is not the kind of service one expects.