********** deduction

Earlier in the year I received a call from auto and general insurance regarding a value added product. After the lady explained it to me I said I will get back to them if I decide to take it. Quite by chance I checked my bank account and saw that the same amount quoted was deducted from my account. I KNOW FOR CERTAIN THAT I DID NOT AGREE TO THE ADDITION TO MY POLICY. I called auto and general and complained about it a d said I did not agree to the addition. Lo and behold not an hour later the refunds department decided that I did in fact agree to the addition to my policy. Amazingly as fast as they came to that decision when asked for the recording it has not been as fast to provide the recording. I am 100% certain that I did not agree to the addition as I normally discuss it with my wife.. In essence its Auto and general **********ly deducted a d activated this addition to my policy.