kM
khanyisile M

1 reviews | Active since Jun 2015

02 Jun 2015, 11:38

********** billing

they debited my account without my authorisation, i have never owned a car or a house to insure. I'm not sure how they got my details. what's worse is that their sales agents have been calling me and i have been explaining to them that I do not own a vehicle. now all of a sudden they debited my account and i did't have any funds available on my account which has now left me on a negative on my account. what really get's to me is that I'm in a process of applying for a house now this will put my account on bad standings. this is UN acceptable. if this affects me badly i will sue this insurance company because they have no right to inconvenience people like this. i want my daughter to have a roof over her shoulder, somewhere to call home and a stupid company to mess up my chances.

0
Replies (1)
Auto & General
Auto & General's reply02 Jun 2015, 12:04
Official
Hello kkhanyoo,

We acknowledge receipt of your complaint.

As discussed with our Customer Relation Specialist we confirm that we will conduct an investigation into your concerns and provide you with feedback soonest.

Regards,
The Auto & General Team.