**********

Please when you call me it must be a person that will have answers not a person like Jes who will say I don't know.

Good Afternoon,

I received a call from Dean Stenter around 15h09 today. He called to give me feedback about the un-authorized debit order that went throught my account.

Valencia Kolomongwee the team manager was suppose to call me back with the feedback. These guys are **********.

Dean confirmed that I did not give them an authority to debit into my account. The communication in the voice recording had no sale of this extra cover.

I can't trust these guys anymore, firstly it was incorrect personal details on my policy document of which I strongly believe that it was going to affect my claim in future.

One of their claws states that the information you give them must be correct. So how come half of my personal details are incorrect. Now I'm starting to ask myself if they did that on purpose so that they don't pay when I claim in future.

And I'm sure if I can request for the voice recording when I took this policy or cover I gave them the correct information and they decided to put wrong information.

What I want from these guys is Valencia to write an apology letter for going into my account without my permission.

Secondly I would want them to refund me ALL the payments I've made since I took this policy because I can't trust them anymore.

Or the other option will be to cover my car for free for 5 months because they had no right to go to my account without my permission.

If I had not picked this up I would be paying for the policy that I did not take and paying for something that I don't even know that I took cover for.

They have two options, 1. Is to refund me or 2. Cover my car for free.

This should be a lesson that you don't just go into someone's account without their permission and it doesn't matter how much it is.

Regards

Xolani

I'm not going to sit and wait for your calls I've got things to do. If you can't get hold of me tried until you do. I won't call you I'm not the one who went into your account without permission.

You must call until you get hold of me.

I will be escalating this to ombudsman and should I not get joy im taking it to social media.

Here is what I want:
I'm no longer happy with you guys. Firstly half of my personal details was wrong in my policy document and when I was busy trying to get that fixed you guys went and added another cover which I did not say I want.
All I want now is for you to refund all the premiums I've paid to you guys or cover me for few months for free and without my policy being affected
I want that because I'm sure this was going to affect me when I claim in future. Since my personal details we wrong I was the same as the person who is not covered.
If you guys refuse to do that please pull out the voice recording when i took this cover and compare my personal details and details that are on my policy current. Check why half of my details are wrong on my policy.
I will also like to have that voice recording when i took the policy and the voice recording for the so cold expo cover that I didn't take.
I hope you guys will act fast as this takes my time since I have to send emails and time is money.
Regards
Xolani

I'm still waiting for your response.... are you proving that you guys are **********?

Hi Guys,
Kindly assist with my below complain that I have with auto and gen. I spoke to Dorothy, spoke to Jes Arthary, spoke to Dean Spencer and spoke to Valencia Kolomongwee who's a team manager but still there is not joy.
They keep on deducting my money but when I spoke to Valencia before they did their investigation to check if I did not request for the policy to be added, she was suppose to come back to me with feedback so I can tell her what I need from the out come.
I've been sending email, getting notifications to show that they have received them but they don't respond. All I want is for them to refund me all my premiums and cancel this policy AFTER they have paid my money back.
These guys are ********** giving their clients covers that they did not ask for and when you find out and confront them they ignore you but they don't ignore your account, they know when to go to your bank account.
Can you please assist.
Regards