JD
Jabu D

1 reviews | Active since Mar 2022

16 Mar 2022, 13:12

*****

Hello Peter

I had an insurance with Auto & General for two (2) years. When l had an accident on the 17th February 2022, they declined my claim. The reason was that l didn't have the operational license disk. But my question was and still is, why was that Not part of the original requirements when l app**** for the insurance hence l was honest about the need and nature of the insurance/cover. I feel that this company has committed a ***** against me. If the operational licenses is the legal and law abiding requirement by the South African Law, how was then Auto & General able to cover and collect 2 years premium from someone without these documents and later use that to their advantage when l must claim. I feel that they've committed ***** against me and l really need help because now I'm sitting with both my car and the third party's car that l must fix. Where am l suppose to get all this money? At least they should refund all my premiums collected from me cause it's clear that this was wrong from the begging. Please help.

0
Replies (1)
Auto & General
Auto & General's reply16 Mar 2022, 13:53
Official
 Hi Jabu, 
 
 We acknowledge receipt of your complaint. 
 
 We will refer your matter to the relevant team to investigate. They will contact you with feedback.
 
 Kind Regards,
 The Auto & General Team