CS
Clayton S
1 reviews | Active since Jul 2011
23 Aug 2017, 12:21
*****
I had a car insurance policy with Auto and general from July 2015 and I later took a sub-policy under the same policy number for dents and scratches. On the 17 of August 2016 I requested my policy to be cancelled but Auto and General continued to debit my account till July 2017 for the dent and scratches sub policy. A policy has a unique number that identifies it and as per attached I have requested cancellation of policy number ********** 54, how come was there still the same policy number that existed after? They are claiming it was difference policies but if that was the case why are they having the same policy number? Isn't a policy number a unique way of identifying the policy? And when I phoned to cancel policy number ********** 54 how did they know which one I was referring to if they were different policies. This is ***** and it must stop, I can't pay installments for policy I didn't know I had what is the purpose?
Helpful (0)
Replies (13)0
Replies (13)
Auto & General's replyOfficial
23 Aug 2017, 12:40We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and there were no room to leave a voice message.
Kindly allow us an opportunity to investigate the matter, feedback will be supp**** soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply23 Aug 2017, 12:40
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and there were no room to leave a voice message.
Kindly allow us an opportunity to investigate the matter, feedback will be supp**** soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
23 Aug 2017, 12:47Update:
Our Value added team as well as our Customer Relation Specialists attempted to contact you to discuss the outcome of our investigation, without success. Our Value added team will correspond with you via email and conclude the matter.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply23 Aug 2017, 12:47
Official
Update:
Our Value added team as well as our Customer Relation Specialists attempted to contact you to discuss the outcome of our investigation, without success. Our Value added team will correspond with you via email and conclude the matter.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
23 Aug 2017, 12:55Dear Clayton,
We are unable to get hold of you to discuss the matter. You are welcome to contact me to discuss the matter further.
Kind Regards,
Dorothy Smit.
***
Best regards,
Auto & General's reply23 Aug 2017, 12:55
Official
Dear Clayton,
We are unable to get hold of you to discuss the matter. You are welcome to contact me to discuss the matter further.
Kind Regards,
Dorothy Smit.
***
Best regards,
CS
Clayton S's updateReviewer Update
23 Aug 2017, 13:21Hi
I did call back but no one is willing to explain to me why two totally different policies according to you have the same policy number? And the letter I got states that I cancelled a certain policy number, so which of the two are you referring to in the letter since they only mention the policy number? Who in his right mind pays for a policy that he doesn't know he has? According to me and the letter I got from you guys policy number ********** 54 has been cancelled from August 2016 so would you be so kind to let me know which policy number where you deducting installments for from September 2016 till July 2017?
Regards
Clayton Seganye
CS
Clayton S's update23 Aug 2017, 13:21
Reviewer Update
Hi
I did call back but no one is willing to explain to me why two totally different policies according to you have the same policy number? And the letter I got states that I cancelled a certain policy number, so which of the two are you referring to in the letter since they only mention the policy number? Who in his right mind pays for a policy that he doesn't know he has? According to me and the letter I got from you guys policy number ********** 54 has been cancelled from August 2016 so would you be so kind to let me know which policy number where you deducting installments for from September 2016 till July 2017?
Regards
Clayton Seganye
Auto & General's replyOfficial
23 Aug 2017, 13:30Update:
Thank you for making contact with us.
As discussed, we cannot agree with you that this matter is deemed to be a ********** policy. The reason for that is that you have agreed to the value added policy. We have however requested that you to allow us an opportunity to look into the matter, feedback will be provided to you soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply23 Aug 2017, 13:30
Official
Update:
Thank you for making contact with us.
As discussed, we cannot agree with you that this matter is deemed to be a ********** policy. The reason for that is that you have agreed to the value added policy. We have however requested that you to allow us an opportunity to look into the matter, feedback will be provided to you soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
23 Aug 2017, 13:31Dear Clayton,
Is it convenient that we contact you now to discuss the matter?
Regards,
Dorothy
Best regards,
Auto & General's reply23 Aug 2017, 13:31
Official
Dear Clayton,
Is it convenient that we contact you now to discuss the matter?
Regards,
Dorothy
Best regards,
CS
Clayton S's updateReviewer Update
23 Aug 2017, 13:32Yes
CS
Clayton S's update23 Aug 2017, 13:32
Reviewer Update
Yes
Auto & General's replyOfficial
23 Aug 2017, 13:36Update:
As discussed with our Customer Relation Specialist, we confirm that the value added policy has been cancelled and a refund has been processed based on a business decision.
We thank you for allowing us the opportunity to resolve the matter and invite you to contact Dorothy should you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply23 Aug 2017, 13:36
Official
Update:
As discussed with our Customer Relation Specialist, we confirm that the value added policy has been cancelled and a refund has been processed based on a business decision.
We thank you for allowing us the opportunity to resolve the matter and invite you to contact Dorothy should you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
CS
Clayton S's updateReviewer Update
07 Sept 2017, 08:44Feedback:
I have not received the refund that was promised on the 1st of September 2017 and I don't have the direct line for Dorothy to follow up.
Regards
Clayton Seganye
CS
Clayton S's update07 Sept 2017, 08:44
Reviewer Update
Feedback:
I have not received the refund that was promised on the 1st of September 2017 and I don't have the direct line for Dorothy to follow up.
Regards
Clayton Seganye
CS
Clayton S's updateReviewer Update
07 Sept 2017, 08:44Feedback:
I have not received the refund that was promised on the 1st of September 2017 and I don't have the direct line for Dorothy to follow up.
Regards
Clayton Seganye
CS
Clayton S's update07 Sept 2017, 08:44
Reviewer Update
Feedback:
I have not received the refund that was promised on the 1st of September 2017 and I don't have the direct line for Dorothy to follow up.
Regards
Clayton Seganye
Auto & General's replyOfficial
07 Sept 2017, 09:12Dear Clayton,
Our Customer Relation Specialists contact detail reflect under your direct message.
However, we will follow up with the Value added team and provide yo with feedback shortly.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply07 Sept 2017, 09:12
Official
Dear Clayton,
Our Customer Relation Specialists contact detail reflect under your direct message.
However, we will follow up with the Value added team and provide yo with feedback shortly.
Kind Regards,
The Auto & General Team.
Best regards,
CS
Clayton S's updateReviewer Update
07 Sept 2017, 09:49Feedback:
The amounts were deposited on the 23rd of August 2017, I am sorry I didn't check on the right dates as I was expecting it on the 1st of September. My issue is now resolved, Thanks you Dorothy for successfully helping me with this query.
Regards
CS
Clayton S's update07 Sept 2017, 09:49
Reviewer Update
Feedback:
The amounts were deposited on the 23rd of August 2017, I am sorry I didn't check on the right dates as I was expecting it on the 1st of September. My issue is now resolved, Thanks you Dorothy for successfully helping me with this query.
Regards
Auto & General's replyOfficial
07 Sept 2017, 09:50
Update:
Confirmation of refund was discussed with you the refunded was paid into your account on the 23 August 2017.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply07 Sept 2017, 09:50
Official
Update:
Confirmation of refund was discussed with you the refunded was paid into your account on the 23 August 2017.
Kind Regards,
The Auto & General Team.
Best regards,