Formal Complaint: Lack of Communication and Delay in Dispute Resolution

To Whom It May Concern,

I am writing to express my disappointment regarding the lack of communication and significant delay in resolving our dispute from Telesure, reference number POLN:*** CLM:12 OPER:LO0129 DOC:D5.

Despite raising this issue 21 days ago, of which 15 were normal working days, we have not received any substantial feedback or progress updates. Our repeated attempts to seek clarification and resolution have yielded minimal results, with promises of a callback extending beyond the stated Service Level Agreement (SLA).

This ongoing delay in the validation process has left us without a clear understanding of the situation, unnecessarily prolonging the resolution of a seemingly straightforward matter.

To expedite this process and ensure clarity, we request that all necessary information and updates be provided via email, as we are unable to answer calls from your department. Furthermore, we wish to escalate this matter as a formal complaint due to the unacceptable delay and lack of effective communication.

We anticipate your immediate attention to this matter and a prompt resolution.

Sincerely,