MC
Mary C
1 reviews | Active since Feb 2026
05 Feb 2026, 18:23
Formal Complaint
The worst service ever 1 burst pipe is taking 3 weeks to get resolved. Never got a call from the claims handler as I was promised. Wish I never had my building insurance with Auto and general as I have had insurance before and this pathetic service is unacceptable. Nobody should get Insurance through them.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
05 Feb 2026, 18:27Good day Mary,
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards,
The Auto & General team
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards,
The Auto & General team
Auto & General's reply05 Feb 2026, 18:27
Official
Good day Mary,
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards,
The Auto & General team
We acknowledge receipt of your complaint and have escalated it to the relevant team to assist.
Kind regards,
The Auto & General team
MC
Mary C's updateReviewer Update
05 Feb 2026, 21:01I have been calling since Monday and nobody assisted so let's see how worse your service can get
MC
Mary C's update05 Feb 2026, 21:01
Reviewer Update
I have been calling since Monday and nobody assisted so let's see how worse your service can get
Auto & General's replyOfficial
06 Feb 2026, 07:40We apologize for the inconvenience.
An agent will get in contact with you.
Kind regards,
The Auto & General team
Auto & General's reply06 Feb 2026, 07:40
Official
We apologize for the inconvenience.
An agent will get in contact with you.
Kind regards,
The Auto & General team