1 reviews | Active since May 2016
FIRST HAND BAD CUSTOMER SERVICE
<p>I contacted your call centre today and i got hold of Kyle and he was rude and said "NO"to me when i asked to speak to the Supervisio or Manager ... I was informing him i am struggling to get my vehicle for inspection whenever i reach Glasfit Menlyn or Hartfield i am told they are fully booked and should come back some other time.</p> <p> </p> <p>I just joined your insurance 2 weeks already im receiving a ****py service from your insurance. just because you received my first premium this is how you are going to handle me as your NEW client! i am soo upset about this. Im actually considering to cancel my policy with you and get my refund and take my business to people who will appreciate me as a client! </p> <p> </p> <p>An unhappy new client</p> <p>Nhla</p>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we are so sorry to hear about the inconvenience. We have suggested alternative options to you and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we are so sorry to hear about the inconvenience. We have suggested alternative options to you and invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we have given you alternative options to take the vehicle for inspection. We truly understand that time is of the essence and we respect that, however, in order for you to enjoy comprehensive vehicle insurance, it is a policy requirement that you take the vehicle for inspection.
Having said that, we also confirm that the service failures will be addressed in an internal basis and we apologise for the lack of service offered to you.
Please feel free to contact our Customer Relation Specialist should you require any assistance in the future.
Kind regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we have given you alternative options to take the vehicle for inspection. We truly understand that time is of the essence and we respect that, however, in order for you to enjoy comprehensive vehicle insurance, it is a policy requirement that you take the vehicle for inspection.
Having said that, we also confirm that the service failures will be addressed in an internal basis and we apologise for the lack of service offered to you.
Please feel free to contact our Customer Relation Specialist should you require any assistance in the future.
Kind regards,
The Auto & General Team.