sS
shentz S
1 reviews | Active since Dec 2016
27 May 2019, 16:41
First day of cover and I'm already regretting it
I've sent an email to update info that does not reflect on my policy schedule. The email was definitely not read because an updated schedule was sent to me but does not reflect the information I sent through. I have also requested the policy wording which I have not received yet. My cover started with you guys today but I'm already regretting it because the service has been awful and a simple email cannot be actioned. And no, please don't call me to update the information telephonically as I have already given the info at sales stage!!
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
27 May 2019, 16:57We acknowledge receipt of your complaint.
We have attempted to contact you, but it would seem that our number might be blocked on your side.
We will appreciate it if you can provide us with an alternative option to contact you on.
Kind regards,
The Auto & General Team.
We have attempted to contact you, but it would seem that our number might be blocked on your side.
We will appreciate it if you can provide us with an alternative option to contact you on.
Kind regards,
The Auto & General Team.
Auto & General's reply27 May 2019, 16:57
Official
We acknowledge receipt of your complaint.
We have attempted to contact you, but it would seem that our number might be blocked on your side.
We will appreciate it if you can provide us with an alternative option to contact you on.
Kind regards,
The Auto & General Team.
We have attempted to contact you, but it would seem that our number might be blocked on your side.
We will appreciate it if you can provide us with an alternative option to contact you on.
Kind regards,
The Auto & General Team.
sS
shentz S's updateReviewer Update
28 May 2019, 15:34Hi, please read the complaint. I am not going to give this information telephonically again.
You can contact me after 5pm
You can contact me after 5pm
sS
shentz S's update28 May 2019, 15:34
Reviewer Update
Hi, please read the complaint. I am not going to give this information telephonically again.
You can contact me after 5pm
You can contact me after 5pm
Auto & General's replyOfficial
31 May 2019, 13:46Update:
We will be in contact with you after 17h00 to assist with your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you after 17h00 to assist with your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply31 May 2019, 13:46
Official
Update:
We will be in contact with you after 17h00 to assist with your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you after 17h00 to assist with your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
03 Jun 2019, 10:55Update:
As discussed, although the information is reflecting on our system, it is important for the information to reflect on your policy schedule, and we will make sure to provide you with a new schedule as soon as the error has been rectified.
We apologise for the inconvenience this has caused, and at the same time was to thank you for bringing this to our attention.
You are welcome to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
As discussed, although the information is reflecting on our system, it is important for the information to reflect on your policy schedule, and we will make sure to provide you with a new schedule as soon as the error has been rectified.
We apologise for the inconvenience this has caused, and at the same time was to thank you for bringing this to our attention.
You are welcome to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Auto & General's reply03 Jun 2019, 10:55
Official
Update:
As discussed, although the information is reflecting on our system, it is important for the information to reflect on your policy schedule, and we will make sure to provide you with a new schedule as soon as the error has been rectified.
We apologise for the inconvenience this has caused, and at the same time was to thank you for bringing this to our attention.
You are welcome to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
As discussed, although the information is reflecting on our system, it is important for the information to reflect on your policy schedule, and we will make sure to provide you with a new schedule as soon as the error has been rectified.
We apologise for the inconvenience this has caused, and at the same time was to thank you for bringing this to our attention.
You are welcome to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.