NC
N C
1 reviews | Active since Apr 2019
20 Dec 2021, 15:34
Fidelity InSure
I have a Fidelity InSure policy which is managed by Auto & General.
The service I receive is terrible, to say the least. Emails go unanswered and when I call, no one seems to know of the product! I just cannot get any assistance with regards to my policy and nor do I receive any correspondence with regards to my policy.
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
20 Dec 2021, 17:26Good day N Cranston
We acknowledge receipt of your complaint.
Your matter has been escalated to the relevant team to assist, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
Your matter has been escalated to the relevant team to assist, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply20 Dec 2021, 17:26
Official
Good day N Cranston
We acknowledge receipt of your complaint.
Your matter has been escalated to the relevant team to assist, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
Your matter has been escalated to the relevant team to assist, they will contact you to discuss your concerns.
Kind Regards,
The Auto & General Team
NC
N C's updateReviewer Update
20 Dec 2021, 18:35Wow OK now I totally understand why Auto & General is useless. You cannot even get my name right!!!!!
Rather let me cancel my policy thanks.
Rather let me cancel my policy thanks.
NC
N C's update20 Dec 2021, 18:35
Reviewer Update
Wow OK now I totally understand why Auto & General is useless. You cannot even get my name right!!!!!
Rather let me cancel my policy thanks.
Rather let me cancel my policy thanks.
Auto & General's replyOfficial
21 Dec 2021, 12:15We would like to apologize for this, we were experiencing a slight technical issue however it's been resolved.
Kind Regards,
The Auto & General Team
Kind Regards,
The Auto & General Team
Auto & General's reply21 Dec 2021, 12:15
Official
We would like to apologize for this, we were experiencing a slight technical issue however it's been resolved.
Kind Regards,
The Auto & General Team
Kind Regards,
The Auto & General Team
NC
N C's updateReviewer Update
21 Dec 2021, 12:59That is a pathetic excuse!
NC
N C's update21 Dec 2021, 12:59
Reviewer Update
That is a pathetic excuse!