Felt that I was taken for a ride

After the floods, I lodged a claim with Auto&General for my damaged home contents. I was paid out what I had bought my staff for 7yrs ago. When we went to buy the items, the money paid out by auto & general was not even enough to pay for one item. We ended up buying one item out of 2 items which we also had to add plus/minus 11k extra. After reading the policy documents, I read that they say they pay you what it will cost to replace the items but I was paid what had cost me 7yrs ago. They did not even bother to do a research as I did tell them where my items were bought. I write to the consultant that was assisting me on Sat ,25th June but have not received a response or even an acknowledgment of my email till today