KR
Kopano R
1 reviews | Active since Aug 2011
08 May 2015, 04:36
Feel like a ********
3 weeks since I lodged my claim. No feedback, no meeting agreed timelines. All feedback I get is from third parties tellin me the insurance guy called. It's as if the investigators are incentivised to find something to repudiate the claim. I understand its a business but I'm starting to feel like a ******** under investigation for a ****** trial.
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Auto & General's replyOfficial
08 May 2015, 09:00Hello k_raophala,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We acknowledge that the claims experience was not favourable and we will do the necessary on our side to ensure that the behaviour is addressed and not repeated.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We acknowledge that the claims experience was not favourable and we will do the necessary on our side to ensure that the behaviour is addressed and not repeated.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team
Auto & General's reply08 May 2015, 09:00
Official
Hello k_raophala,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We acknowledge that the claims experience was not favourable and we will do the necessary on our side to ensure that the behaviour is addressed and not repeated.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We acknowledge that the claims experience was not favourable and we will do the necessary on our side to ensure that the behaviour is addressed and not repeated.
Please accept our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The Auto & General Team