Fed up and planning a move to another insurance co

On 23/04/15 my husband was almost hijacked. While stopped at a red light, the front window was broken, and his cell phone ******. When I took out the insurance, I requested several items as 'portable possessions' to be insured. Among them, the ****** phone. I was called a few days later by another consultant to finalise the policy, and he took down all the information on all the portable possessions - make, what item it was, price, etc. He mentioned to me that the first consultant was a junior consultant and didnt know that he had to take this info down. After the phone was ******, i called to claim for it. Apparently nothing was updated, as under portable possesions, there was just APPLE listed for over 100k. Who has an apple thats worth that much? I was told that an inquiry would begin. I requested audio copies of the phone calls so that I could hear the conversation. I was told that i would receive feedback in 10 working days. I am still paying the stupid policy. NO feedback was given to me. It is now July, 50 working days later! I know that the items were specified. I am 110% sure of that. A&G refuses to heed my claim - i will be changing policies soon.