False Assurances- Auto & General

I moved my vehicles insurance to Auto & General after I was informed that they would cover anyone with a valid SA Drivers license using my vehicle with my consent. It was a pre requisite as my son, who has a VALID SA LICENSE, runs errands and collects his brother from school. I was happy with the reassurance that it would not be a problem and that he could drive my Ranger and the vehicle would be covered. I sent through all the relevant documents incl tracking device certificates, etc and accepted the quote given based on that. I then received an SMS stating my tracking certificate was not received and the premium would be adjusted. I immediately called the customer service and resent the original emails sent to them with the docs. They still went ahead and deducted 2 random amounts from our bank account besides the premiums. Shortly after that I received an email with my policy details and while reading this I saw that they had put in a clause stating my sin was not allowed to drive my Ranger after I specifically requested that and was informed it was in order. Again I immediately called the call centre and spoke to a lady named Charne Kirkwood on 20/01/2020 stating my complaints and that the document did not match the RECORDED telephone conversation when the policy was initiated. She tried to give me some insurance jargon and I requested to be contacted by a senior manager who could resolve the matter. I was contacted by someone called Scott on Friday the 27th but he only tried to deal with the amounts deducted and wasnt aware of the actual complaint. He promised to get back to me to resolve and would listen to the recording I again requested. Today is 03/02/2020 and I still have not had any feedback from A&G in this regard and I still maintain that based on the original quote and acceptance thereof my vehicle is covered regardless of who drives it as long as the driver has my consent and a valid SA license. Should anything happen to my vehicle and they dispute such a claim I will be taking the matter to the insurance ombud for resolution. They give false assurances until you are signed up and then try to change the terms after the fact. I am still waiting for proper feedback from someone who knows what they are doing and I am still waiting for my copy of the telephone recording.