False adverti*****t

I would like to lay a complaint against the company for false advertising and failing to commit to the service which was promised. I have opened a service and warranty plan and everything was explained in the call and was happy with what I heard. I received the policy documents for both service and warranty plans and read through it thoroughly and understood what is covered in the service plan.

Nowhere in the document does it state that I am not eligible for a major service as the first service it only states that the policy is active within 3 months after opening the policy. It only states and i quote: " the policy is a savings plan that enables the servicing of your motor vehicle and covers the manufacturer-specified parts, labour and oil required for the periodic servicing of your vehicle". Also I quote: " the maximum amount payable per claimable occurrence is limited to the number of services purchased as per the manufacturers scheduled service specifications". Nowhere is any of the policy documents does it state i cannot claim a major service. I took the car to Barons and they advised that the car is due for a major service and I specifically took out the policy to assist me if the car needs any service. I have also listened to the recordings which were sent to me and the agent only said I can service my car after the waiting period of 3 months is over and nothing else.

I am so disappointed in Auto & General for making promises in order to make sales and when it comes to the point you have to claim they are always looking for excuses not to pay out. I am a loyal client with a lot of different policies. My house, home contents and both my cars are insured with this company and I never failed to make payments. I honestly do not want to cancel my policies but if this is the treatment that I receive then I do not want to do business with the company anymore.