FAILURE TO REIMBURSE CANCELLED POLICY

I was in the process of purchasing a vehicle. I obtained a quote and provided my banking details. On Thursday I decided not to proceed with the purchase and cancelled the policy. The deductions were to be deducted on the Saturday. Despite my cancellation, the deductions took effect on Sunday. I spoke to Nkosi this morning and she advised to obtain a refund I wold have to submit a bank statement. However, I fail to see why I would have to submit a bank statement when their system clearly reflects that the policy is active. I have paid insurance for a car I do not have. A statement costs money and this is an inconvenience for me to obtain. <br> <br> I will be lodging a formal complaint to the OSTI for not obtaining a refund of the premiums paid, especially since I requested the cancellation prior to the deduction date,