Failure to follow high level service.

I spoke to Loki Sotlotlo 11:58- 10-11-2021 and Seenclear. Makulela - 11:10 - 10- 22-2022

Monday I have been advised that 48 hours will be on Tuesday COB

Spoke to seenclear makulela today she has no idea what she is saying. ! She advised that I sent my quote on Friday so it has been 3 business days that’s why I did get feedback it’s still been assessed what a stupid answer !

Then I asked her who’s dealing with the claim she said Nomuso or nombusa some like that

At the end of the call I confirmed “ so u said the person deal with the claim is busy on a call

She said okay. ! Really! She was not paying attention

The line when dead for few seconds , am sure she put mute and was talking to one of her colleagues. Coz when she came back in the line she had no idea what I asked ! Failure to follow high level service.