FAILED TO FIX A SCRATCH

After so many months, after an insurance claim was approved and I declined to use thier expensive and difficult service providers. They should have given me a disclaimer repair option. So that I can choose to repair it at a repairer of my choice. This is my car. I am currently fixing the scratch at my cost.

A good insurance would say we approved R5000 we deduct excess and pay cash settlement. I have never found a ****** and poor insurance company like this ...I don't regret canceling the insurance.

As advised, your claim was settled based on the assessment from Automagic for a total repair cost of R5947.97.

I need closure before I take it to the ombudsman.