Failed Policy Cancellation and Refund Refusal

<p>In January 2017 I bought a new vehicle and traded in my old one. Auto & General was my insurer with my previous vehicle and my new one. On 11 January 2017 I contacted A &G and my Broker Oak Sure to cancel the old policy and even sent a supporting email.</p> <p>On 25 June 2017 I noticed that A & G was still deducting R2410.99 (previous policy amount) upon requesting a refund I was pushed from pillar to post. In terms of my calculation I should receive R14 465.94 which is equivalent to 6 months worth of payments. I recieved an SMS from Auto and General informing me that they had deposited R2410.90 into my account which is 1 month's premium.</p> <p> </p> <p>I am disappointed by the bureaucratic structures within the insurer and the broker. I have spent hours on end with 7 different consultants from Auto & General and Oak Sure and I still do not have my money back. The level of unprofessionalism is astounding. They say they will call me back and no one ever does.</p> <p> </p> <p>I want a new insurer who can have my best interest at heart. In the SMS sent my Auto & General they said "Auto & General, always there for you" - THIS IS A LIE! I also want my money back.</p> <p> </p> <p>I've waited six months for 1 cancellation to be sorted out, this is unacceptable. I would never recommend either Auto & General or Oak Sure because they won't be there for you. Imagine if this as an insurance claim and I was stranded without a car for 6 months becuase of capitalistic insurance companies.</p> <p> </p> <p>I am angry and very disappointed.</p> <p> </p>