P
Priscilla
1 reviews | Active since Apr 2026
20 Apr 2026, 10:05
Faheem explained to ...
Faheem explained to me the way the agent didn't explain l,I regret Now taking out a policy with auto and general cause I won't have that lots of excess money to pay if I should have a claim so this is just a bummer
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Auto & General's replyOfficial
20 Apr 2026, 10:18Hi Priscilla,
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the explanation around your policy and excess was not clear at the time of sign-up and that this has left you feeling uncertain and disappointed.
We understand how important it is to fully understand your cover and costs before committing to a policy, and we regret that this was not adequately explained upfront. This is certainly not the experience we aim to provide.
Thank you for bringing this to our attention, your feedback helps us improve our service.
Kind regards,
Auto & General Team
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the explanation around your policy and excess was not clear at the time of sign-up and that this has left you feeling uncertain and disappointed.
We understand how important it is to fully understand your cover and costs before committing to a policy, and we regret that this was not adequately explained upfront. This is certainly not the experience we aim to provide.
Thank you for bringing this to our attention, your feedback helps us improve our service.
Kind regards,
Auto & General Team
Best regards,
Auto & General's reply20 Apr 2026, 10:18
Official
Hi Priscilla,
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the explanation around your policy and excess was not clear at the time of sign-up and that this has left you feeling uncertain and disappointed.
We understand how important it is to fully understand your cover and costs before committing to a policy, and we regret that this was not adequately explained upfront. This is certainly not the experience we aim to provide.
Thank you for bringing this to our attention, your feedback helps us improve our service.
Kind regards,
Auto & General Team
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the explanation around your policy and excess was not clear at the time of sign-up and that this has left you feeling uncertain and disappointed.
We understand how important it is to fully understand your cover and costs before committing to a policy, and we regret that this was not adequately explained upfront. This is certainly not the experience we aim to provide.
Thank you for bringing this to our attention, your feedback helps us improve our service.
Kind regards,
Auto & General Team
Best regards,