VN
Verona N
1 reviews | Active since Sept 2013
18 Mar 2016, 09:30
Extremely unhelpful
Manager from Auto and General is rude, has terrible manners. Managers should be there to rectify the problem and assist customers to better understand the issue. This manager, Karen, has been particularly rude from the start of the conversation. VERY UNHELPFUL!!
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Auto & General's replyOfficial
18 Mar 2016, 15:37Hello Verona1307,
Thank you for bringing this matter to our attention.
We are truly sad to hear about your negative experience with a Senior person within our organization.
Please know that we do take these matters very seriously and have thus escalated this matter to the Head of the Claims unit to investigate.
We sincerely apologise for the lack of service you have received and will be in contact with you as soon as we have received feedback.
Kind Regards
The Auto and General Team
Thank you for bringing this matter to our attention.
We are truly sad to hear about your negative experience with a Senior person within our organization.
Please know that we do take these matters very seriously and have thus escalated this matter to the Head of the Claims unit to investigate.
We sincerely apologise for the lack of service you have received and will be in contact with you as soon as we have received feedback.
Kind Regards
The Auto and General Team
Auto & General's reply18 Mar 2016, 15:37
Official
Hello Verona1307,
Thank you for bringing this matter to our attention.
We are truly sad to hear about your negative experience with a Senior person within our organization.
Please know that we do take these matters very seriously and have thus escalated this matter to the Head of the Claims unit to investigate.
We sincerely apologise for the lack of service you have received and will be in contact with you as soon as we have received feedback.
Kind Regards
The Auto and General Team
Thank you for bringing this matter to our attention.
We are truly sad to hear about your negative experience with a Senior person within our organization.
Please know that we do take these matters very seriously and have thus escalated this matter to the Head of the Claims unit to investigate.
We sincerely apologise for the lack of service you have received and will be in contact with you as soon as we have received feedback.
Kind Regards
The Auto and General Team