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christina S

1 reviews | Active since Sept 2013

02 Dec 2025, 10:47

Extremely Poor Service, Lack of Communication & Unresolved Claims – Very Disappointed

I have cancelled my policy with Auto & General effective 30 November 2025 due to the extremely poor service, lack of communication, and no responses to my emails sent to *** — yet debit orders continued without fail.

I was involved in two accidents on 10 and 20 October 2025. Auto & General provided no support with the 20 October incident, which forced me to deal directly with the uninsured third party until they stopped responding, leading me to cancel the claim.

For the 10 October accident, although the third party had insurance, I received no feedback, and my partner had to repair the vehicle at our own cost. I later discovered the claim was marked “settled” with no clear explanation. I was told that funds had been recovered and I would receive a payout, but I have received no payment or written confirmation to date.

Based on this entire experience, I would not recommend Auto & General.

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Replies (3)
Auto & General
Auto & General's reply02 Dec 2025, 10:56
Official
Hi  Christina,

We do apologise for the service and inconvenience we have caused.

We will be in touch with you to discuss your concerns.

Kind Regards,
The Auto & General Team
cS
christina S's update19 Dec 2025, 09:58
Reviewer Update
Thank you, Hellopeter, for your assistance. The platform has been very helpful and has made a positive difference.
Auto & General has since re-engaged with me. Although the outcome was not entirely what I had expected, I must commend the excellent service I received from Nokuthula Masinga. She clearly explained the process, consistently followed up, and kept me well informed throughout. Her professionalism has certainly made me consider returning to Auto & General.
That said, I have advised her that I would need time to think this through, as I remain somewhat sceptical due to the service I previously received.
Auto & General
Auto & General's reply19 Dec 2025, 10:04
Official
Hi Christina,

Thank you for sharing your experience and for recognizing Nokuthula’s efforts. 

We appreciate your honesty and completely understand your need to take time. We’re committed to regaining your trust and are here whenever you’re ready.

Enjoy your festive season.

Kind Regards,
The Auto & General Team