Extremely Poor Service and No Assistance for Building Insurance Query

Dear Auto & General,

I am extremely disappointed and frustrated with the complete lack of support and communication I have received regarding a query on my building insurance policy.

I have made several attempts to contact your team via the telephone numbers listed online, only to be met with a tone stating the number does not exist. With no way to speak to someone telephonically, I sent an email to a manager's address on 17 April. I received an automated response, and nothing further.

I followed up and was told someone had tried to call me — the phone rang twice and that was it, despite responding immediately and asking for another attempt or alternative communication, I was ignored. I waited days. No return call. No follow-up.

Today is 29 April, and after yet another follow-up email, I received the same automated reply — and once again, no actual assistance.

I have also tried to find clarity in my policy documentation, but the matter I need help with is not clearly addressed there.

How am I supposed to get help from my insurer when no one responds, your numbers don’t work, and your team simply disappears after one missed attempt?

This is unacceptable service and leaves me deeply concerned about the reliability of my cover in the event of a real emergency.

I would appreciate an immediate resolution to this issue and proper assistance from a competent representative who will take the time to respond and follow through.

Sincerely, Jamie Naicker