SJ
Sandesh J
1 reviews | Active since Jul 2022
26 Jul 2022, 13:45
Extremely Poor Communication
Extremely Poor performance on communication regarding a simple claim.
The consultant ignores my direct emails
The complaint form button on the website does not do anything
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
26 Jul 2022, 14:48Hi Sandesh,
We would like to apologise for the service.
We'll arrange for our team to contact you with feedback on your claim.
Kind Regards,
The Auto & General Team
We would like to apologise for the service.
We'll arrange for our team to contact you with feedback on your claim.
Kind Regards,
The Auto & General Team
Auto & General's reply26 Jul 2022, 14:48
Official
Hi Sandesh,
We would like to apologise for the service.
We'll arrange for our team to contact you with feedback on your claim.
Kind Regards,
The Auto & General Team
We would like to apologise for the service.
We'll arrange for our team to contact you with feedback on your claim.
Kind Regards,
The Auto & General Team
SJ
Sandesh J's updateReviewer Update
01 Aug 2022, 15:59Yeah,
A consultant did contact me shortly after this post. Still not pleased with the service or the decision made.
A specific part that needed to be replaced in order to lock the bootlid of the vehicle was declined.
I was told I needed to resolve this on my own. Okay. Also, there is no specific part number I have been told, So I have to do more work on my end to resolve a very important functional part of my vehicle.
In addition, the workmanship done to my vehicle was poor. (Paintwork chipped/cracking, Paint marbling, sanding marks (like you literally see the grain) and paint drops on x2 sections where work was carried out)
I returned the hired vehicle on the 25th of July. Left without a vehicle to date. My workflow is now shorthanded and my clients are not receiving my full attention due to no transportation.
A consultant did contact me shortly after this post. Still not pleased with the service or the decision made.
A specific part that needed to be replaced in order to lock the bootlid of the vehicle was declined.
I was told I needed to resolve this on my own. Okay. Also, there is no specific part number I have been told, So I have to do more work on my end to resolve a very important functional part of my vehicle.
In addition, the workmanship done to my vehicle was poor. (Paintwork chipped/cracking, Paint marbling, sanding marks (like you literally see the grain) and paint drops on x2 sections where work was carried out)
I returned the hired vehicle on the 25th of July. Left without a vehicle to date. My workflow is now shorthanded and my clients are not receiving my full attention due to no transportation.
SJ
Sandesh J's update01 Aug 2022, 15:59
Reviewer Update
Yeah,
A consultant did contact me shortly after this post. Still not pleased with the service or the decision made.
A specific part that needed to be replaced in order to lock the bootlid of the vehicle was declined.
I was told I needed to resolve this on my own. Okay. Also, there is no specific part number I have been told, So I have to do more work on my end to resolve a very important functional part of my vehicle.
In addition, the workmanship done to my vehicle was poor. (Paintwork chipped/cracking, Paint marbling, sanding marks (like you literally see the grain) and paint drops on x2 sections where work was carried out)
I returned the hired vehicle on the 25th of July. Left without a vehicle to date. My workflow is now shorthanded and my clients are not receiving my full attention due to no transportation.
A consultant did contact me shortly after this post. Still not pleased with the service or the decision made.
A specific part that needed to be replaced in order to lock the bootlid of the vehicle was declined.
I was told I needed to resolve this on my own. Okay. Also, there is no specific part number I have been told, So I have to do more work on my end to resolve a very important functional part of my vehicle.
In addition, the workmanship done to my vehicle was poor. (Paintwork chipped/cracking, Paint marbling, sanding marks (like you literally see the grain) and paint drops on x2 sections where work was carried out)
I returned the hired vehicle on the 25th of July. Left without a vehicle to date. My workflow is now shorthanded and my clients are not receiving my full attention due to no transportation.