Extremely Disappointed With Your Services

I am extremely frustrated and disappointed with how my claim is being handled. I made use of the online option to register a claim on Monday 18 March. I was advised that the claim should be completed in 7 days.I called on 20 March to confirm if all is in order and if any information is required from my end, I was advised that the vehicle was not at renew it Bedfordview. I was told by the agent that I had spoken to on 17 March, the night of the accident, that the car would be taken to roodepoort. Nobody at auto and general knew of the whereabouts. How absurd is this??? I then call the towing company that assisted me who confirmed to be affiliated with auto and general, was advised that the vehicle was taken to wynburg. Did I have to do ur job??I helped locate the car though, thinking it would speed up the process. I was then told that the car has to be moved to Bedfordview for the assessment to be completed. Are your assessors not mobile? I called 6 times since 20 March to find out if my vehicle was moved... On all 6 occasions every consultant said that they are unable to explain the delay and not sure why the vehicle is not being moved. Really?????? If you at auto and general can't answer me, then who will? Yesterday I spoke to a team manager Ryan, he advised that he would escalate to the towing division. Today I get a call that it will only be done tomorrow and will be taken to pro line. Initially you said renew it Bedfordview, now proline....cherry on the top...... I was told by the agent yesterday that auto and general is waiting on parts and prices.... Are you kidding me... You haven't even had an assessor out, what parts and prices are u waiting for? Can you foresee the damages??? To date nobody is able to explain why has the car not been moved since the accident on 17 March and what the delay is. Surely you can make provisions for the vehicle to be assessed at the current yard. Through all my follow ups and complaints I have not received any communication from auto and general in terms of feedback, delays, claim update etc. Today was the first call from Rob informing of developments.