Extremely disappointed with treatment received

I have been struggling to get the claim resved for a month now. I called them and even got escalated to complaints department. At complaints I spoke to Nicholas beginning of April 2022 who promised to come back to me which he never did until today. I kept on calling them and sending emails and response I get they tried to call but I answer all my calls and none of the calls are from them so they also lie. Also why can't they send feedback to me via email if they do have the feedback and claim they can't get hold if me. I regret taking this car warranty with such ***********, rude and unprofessional people and the business with no urgency in assisting its customers. To me its like they don't want to pay the claim. Does it really have to take a month for someone to come back to me and resolve my issue??? Is this how you deal with your customers. Please be advised that your delay tactics may damage my vehicle even more and you better pray it doesn't happen because you will be liable for the damage and if you don't pay I'll be happy to take legal action against you. Your service is disgusting and very disappointing. Please stop saying you have called me when you have not. I eclxpect you to resolve my claim within 48hours and failing to do so I'll take legal action and go to all social media platforms just to inform then not to do business with you.