1 reviews | Active since Apr 2011
Extremely bad service since joining
Since joining AUTO & General i had to beg them to send me my insurance papers witch took more than 2 weeks to get mailed to me, only after making a big noise from my side to get it and after numerous emails. Today i send a second email to say that I am not able to upload my self-inspection photos and requested details. No one has phoned me or Responded to my mail yet. I also want to know why I am not insured for comprehensive cover as your Android app says that I can’t use some features on it because I don’t have the comprehensive cover, but that is what I requested when I got THE QUICK CALL for a quote.
Guys this is really bad service and I am really starting to get fed-up with this **** service, it feels like Auto & General doesn’t care about after service once they got you as a customer the rest goes to ****. Since I have been complaining about stuff over the weeks since I joined not ONE of your customer agents apologized for the **** service Auto & General is giving to me. This is now my last mail I am sending regarding this bull**** service and If no one calls me or responds to my mail Auto & General can take their insurance and stick it where the sun don’t shine.
We acknowledge receipt of your complaint.
We have attempted to contact you on your mobile, without success.
We will investigate the matter and provide you with feedback herein shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We have attempted to contact you on your mobile, without success.
We will investigate the matter and provide you with feedback herein shortly.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialists as well as our Customer Care consultant, we truly apologise for the frustration this has caused.
We appreciate your assistance to email documents to us, and we will also provide you with feedback regarding the app, this seems to be a system error which our IT team will assist with.
We are confident that we will be able to resolve the matter and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialists as well as our Customer Care consultant, we truly apologise for the frustration this has caused.
We appreciate your assistance to email documents to us, and we will also provide you with feedback regarding the app, this seems to be a system error which our IT team will assist with.
We are confident that we will be able to resolve the matter and apologise for the inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Dear Francios,
As discussed earlier today, herewith my contact details, please feel free to contact me should you need any assistance in the future.
Kind Regards,
Dorothy Smit.
011 -***
Dear Francios,
As discussed earlier today, herewith my contact details, please feel free to contact me should you need any assistance in the future.
Kind Regards,
Dorothy Smit.
011 -***