Extremely bad service of Auto and general

I have made a house contact claim of which i claimed wifi , microwave and music system the claim was made in April they send assessor who took the items when its time to pay out they want to give my the amplifier only , they said they will replace it with Yamaha amplifier then i asked how can they replace amplifier alone what if the speakers are damaged too then i will have to pay access twice and till today i dont have those items at home i am not happy they keep telling me they will fix my complains by close of business its now 2 weeks of close of business i am so tired of them ***