Extremely Bad Service from Auto & General Consultant Preelan Govender during Claim

I am writing to express my extreme dissatisfaction with my recent claim experience with Auto & General Insurance consultant Preelan Govender.The worse thing I asked him to provide email updates instead of SMS but he keeps sending these long SMS that are always cut off and lose some parts of the communication.

Excessive Delays: The processing of my claim has been unreasonably slow. Despite providing all necessary documentation promptly, I have experienced significant delays with little to no explanation for someone who have been with Auto&General for more than 10 Years ,but their service has deteriorated drastically. Lack of Communication: The most frustrating aspect of this experience has been the complete lack of proactive communication from Auto & General. I have had to constantly initiate contact to inquire about the status of my claim, often receiving vague or unhelpful responses. Frustration and Inconvenience: These delays have caused me considerable inconvenience and frustration. The lack of transparency and timely updates has created unnecessary stress and uncer*****y during an already difficult situation. I expect better service from an insurance provider. I urge Auto & General to review their claim processing procedures and improve their communication with customers.