Extremely bad service

I bought a brand new car at Kia in OCt 2022 which was car Financed then I chose Auto & General as my insurance I regret that was the worst decision I have made. 28 Dec a guy bumbed my car from behind and on the 29 th Dec I logged a claim via the app and was Assigned Tanya Venter to deal with my claim she’s the most unproductive, unprofessional person to deal with. I asked for the copy of the call of the day I took insurance to date I still have not receive it , she took days before responding to me which was understandable it was New year holidays around the 5th Jan she started working on my claim took days before responding again she left me and went on to leave .today is the 02 Feb 2023 about 6 weeks later I’m still driving a car that was bumbed from behind on Dec 28 because someone doesn’t wanna do her job. I’m totally disappointed with the way she is handling my matter honestly I’m sad 😞, a brand new car be driven like that almost 6 weeks while someone doesn’t respond to numerous emails I’m sending her I would like to have someone else dealing with my claim this Tanya Venter has wasted so much time can I pleaSe get someone calling me her manager or someone seniour to her even the other day I had a lady calling me to do a survey on the claim I had made I told her everything but still no one phoned me back to help fix the situation.