EXTREMELY BAD SERVICE

My business area as well as my entire property was destroyed by fire caused by an electrical error happened on the 15th October 2015. Auto and General then sent a fire expert the very next day, I have been advised to send in my quotations as per destroyed items which I did, after a month they treat you like a ******** disputing what you had in your possesion and to top it all it is now a MONTH already, I was contacted only today just to be advised that another consultant must come and see me. This highly unlikely as there was pictures taken of the damages as well as items. I am disgusted and apauled by the terrible treatment and communication from Auto and General as I need to get my business going again, they do not take into consideration that I have lost almost everything and to be treated like a ******** this is disgusting.