1 reviews | Active since Jun 2015
Exorbitant excess and premiums for despicable serv
DO NOT USE THIS INSURER!! THEY INCREASE THE STRESS OF THEFT/ACCIDENTS.<br> I have used Auto and General for 3 years, paying exorbitant premiums and with an excess of R 8 000 on my car. I have never defaulted on my premiums and when my very common car (whose parts should not be difficult to source) gets broken into after a whole 3 years of premiums revenue, they keep revising the dates of delivery of my car. My car has been damaged for 6 weeks, but of course they do not forget to up my premium for a car that is in repairs (not in my possession) and not even bother to track the progress of the repairs. I am with no courtesy car whilst needing to get to work every day. I have to bear the costs of a rental car indefinitely, over and above the excess of R8 000 due to fine print.<br> I got into a contract with them to reduce the trouble that comes with unforeseen circumstances in the event that they do occur. They have failed dismally!<br>
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Specialist has attempted to get in touch with you, will however also resort to electronic mail.
We hear your frustrations and hope to have an opportunity to engage with you on this matter.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Specialist has attempted to get in touch with you, will however also resort to electronic mail.
We hear your frustrations and hope to have an opportunity to engage with you on this matter.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
