Excuse not pay

I do have two insuarence which is warranty n paying 548 and accident/****** which I am paying 1100. I phoned auto & general on the 4th of October to claim for a warranty and the agent confirmed that my policy is active, hence the claim was logged and I recieved a claim no. The following day I recieve a email from auto & general which they were asking for qoute and further information. I kept phoning them for and the promised to get back to me till three weeks past, I then wrote on Hello Peter, that is when I was given attention. I was then asked to send the the picture of broken cylinder head and picture which I did, then the assessor was busy up until I got an email from them that my claim was declined due to the fact that my policy is not active.

My concern is how did they open a claim if my policy was inactive, how did they emailed back and asked for more info if my claim was inactive, why did the agent confirmed that my policy is active. U can never tell me that the agents I have spoken to, the assossor took morethan a month to realize that my policy is inactive.

I knew that when they were avoiding and laying to me that they were looking for an excuse not to pay.

This company is a ****. They just want to take money from people and when it's thier time to pay its a problem. I am going to take this further and will defenetely go to social platforms about this. There is a lot of complains about auto & general, but I chose to ignore them because of thier false marketing and false adverti*****t.

****mers