LO
Les O'Connell
1 reviews | Active since May 2009
10 Dec 2024, 17:38
Excessive Increase in Premiums
I had insured my house contents with Auto & General for about the last 13 years. In 2023 they contacted me offering an attractive premiums for both my house contents and structure. On the fist anniversary of my taking up that offer, they increased the valuation of my house contents by 8%, the excess applicable by 33% and the premiums by over 150%. This seems more like the classic bait-and-switch con than an ethical business practise. When I phoned them they had the gall to compliment me on my handling of the policies over the years before informing me that they could do nothing about my premium increase. Buyer beware!
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Replies (1)Auto & General's replyOfficial
10 Dec 2024, 17:39Hi Les
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
Auto & General's reply10 Dec 2024, 17:39
Official
Hi Les
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
