EXCESS RECOVERY ISSUES...

Item: Auto & General
Rating: 1
Author: Mbulelo P

Terrible with feedback. I need to call the call centre all the time, and advised that a person by the name of Mpho is handling my case and whenever I am advised that he will call me back it never happens.

It is honestly frustrating as this case has been going on since May 2018.

Helpful (0)

Replies (2)

Auto & General's replyOfficial

06 Nov 2018, 10:59

We acknowledge your complaint.

We will investigate your concerns and provide you with feedback soonest.

Kind Regards,
The Auto & General Team.

Auto & General's reply06 Nov 2018, 10:59

Official

We acknowledge your complaint.

We will investigate your concerns and provide you with feedback soonest.

Kind Regards,
The Auto & General Team.

Auto & General's replyOfficial

06 Nov 2018, 14:10

Update:
As discussed with our Customer Relation Specialist, the service as you explain it is not acceptable. We will address the service failures on an internal basis and request that you are provided with feedback regarding the process.

Please accept our humble apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.

Auto & General's reply06 Nov 2018, 14:10

Official