Excess payment not received

I WOULD LIKE TO PUT IN A COMPLAIN ABOUT AUTO AND GENERAL INSURANCE ON EXCESS PAYMENTS.

I HAD AN ACCIDENT ON 22 JUNE 2020. THE OTHER PARTY BUMPED I TO MY CAR WHEN I WAS STANDING STATIONERY AT THE ROBBOT. THE OTHER PARTY HAS DISCOVERY INSURANCE.

HE HAD PROMISED INITIALLY THAT HIS INSURANCE WILL TAKE CARE OF FIXING MY CAR BUT I WAITED FOR DISCOVERY AND THEY NEVER CONTACTED ME WITHIN THE 10 DAYS. I THEREFORE REQUESTED AUTO AND GENERAL TO FIX MY CAR WHICH THEY DID. I WAS PROMISED TO RECEIVE THE EXCESS WITHIN A FEW SAYS AFTER THEY COMMUNICATE WITH THE 3RD PARTY.

I RECEIVED 1 COMMUNICATION THAT THEY WERE IN PROGRESS. I KEPT CALLING AND REQUESTING PAYMENT. THEY INTITIALLY SENT MEAN EMAIL REQUESTING BANKING DETAILS THAT I PROVIDED ON THE 22 OF OCTOBER. HOPING THAT THE PAYMENT WILL BE PROCESSED THE EARLIEST.

I HAVE NOT RECEIVED THE PAYMENT OF R7225 TILL TODAY HOPING IT WAS THE 30TH AND PAYMENT RUNS ARE RELEASED. THIS IS NOT THE FIRST TIME THEY DO THIS. WE HAD AN ACCIDENT LAST YEAR MARCH UP TO TODAY THE EXCESS FIR MY MOTHER'S VEHICLE HAS NIT BEEN PAID. A

AUTO AND GENERAL IS ROBBING PEOPLE IF THEIR MONIES