AW
Ashley W
1 reviews | Active since Jun 2012
10 Sept 2015, 09:28
Excess increased by 151% WITHOUT PROBABLE CAUSE
I was going to let it go and keep my mouth shut about Auto and Generals excessive annual increase. My policy went up because I moved by R40 it then went up again by R40 due to my annual increase, the shocker came when I looked at my excess which had increased by 151% to R8850 - Now, when I asked for a VALID reason for this increase, I was told its so my policy instalment could remain as low as possible - now a cars value depriciates, and I have had my license for 12 years, fully comprehensive incurance for 3 years, I have NEVER claimed insurance nor been in an accident so there was NO probable cause.
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Replies (1)Auto & General's replyOfficial
10 Sept 2015, 11:52Hello Ashwaters23,
Thank you for bringing this matter to our attention.
We have in the interim referred the matter to the Customer Relations Team who will be in contact with you shortly.
We acknowledge the frustration and express our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim referred the matter to the Customer Relations Team who will be in contact with you shortly.
We acknowledge the frustration and express our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply10 Sept 2015, 11:52
Official
Hello Ashwaters23,
Thank you for bringing this matter to our attention.
We have in the interim referred the matter to the Customer Relations Team who will be in contact with you shortly.
We acknowledge the frustration and express our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim referred the matter to the Customer Relations Team who will be in contact with you shortly.
We acknowledge the frustration and express our apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,
